{"id":131666,"date":"2024-06-19T09:20:06","date_gmt":"2024-06-19T06:20:06","guid":{"rendered":"https:\/\/tietopankki.crnet.fi\/fi\/news\/dialogue-with-commission-and-consumer-authorities-brings-vinted-to-improve-pricing-information-and-transparency-for-consumers\/"},"modified":"2024-06-19T09:20:06","modified_gmt":"2024-06-19T06:20:06","slug":"dialogue-with-commission-and-consumer-authorities-brings-vinted-to-improve-pricing-information-and-transparency-for-consumers","status":"publish","type":"post","link":"https:\/\/tietopankki.crnet.fi\/fi\/news\/dialogue-with-commission-and-consumer-authorities-brings-vinted-to-improve-pricing-information-and-transparency-for-consumers\/","title":{"rendered":"Dialogue with Commission and consumer authorities brings Vinted to improve pricing information and transparency for consumers"},"content":{"rendered":"<div class=\"mp_wrapper\">\n  <div class=\"mepr-unauthorized-message\">\n    <p>You are unauthorized to view this page.<\/p>\n  <\/div>\n  <div class=\"mepr-login-form-wrap\">\n            \n<div class=\"mp_wrapper mp_login_form\">\n                  <!-- mp-login-form-start -->     <form name=\"mepr_loginform\" id=\"mepr_loginform\" class=\"mepr-form\" action=\"https:\/\/tietopankki.crnet.fi\/fi\/login-2\/\" method=\"post\">\n            <div class=\"mp-form-row mepr_username\">\n        <div class=\"mp-form-label\">\n                              <label for=\"user_login\">Username<\/label>\n        <\/div>\n        <input type=\"text\" name=\"log\" id=\"user_login\" value=\"\" \/>\n      <\/div>\n      <div class=\"mp-form-row mepr_password\">\n        <div class=\"mp-form-label\">\n          <label for=\"user_pass\">Password<\/label>\n          <div class=\"mp-hide-pw\">\n            <input type=\"password\" name=\"pwd\" id=\"user_pass\" value=\"\" \/>\n            <button type=\"button\" class=\"button mp-hide-pw hide-if-no-js\" data-toggle=\"0\" aria-label=\"Show password\">\n              <span class=\"dashicons dashicons-visibility\" aria-hidden=\"true\"><\/span>\n            <\/button>\n          <\/div>\n        <\/div>\n      <\/div>\n            <div>\n        <label><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\" \/> Remember Me<\/label>\n      <\/div>\n      <div class=\"mp-spacer\">&nbsp;<\/div>\n      <div class=\"submit\">\n        <input type=\"submit\" name=\"wp-submit\" id=\"wp-submit\" class=\"button-primary mepr-share-button \" value=\"Log In\" \/>\n        <input type=\"hidden\" name=\"redirect_to\" value=\"\/fi\/wp-json\/wp\/v2\/posts\/131666\" \/>\n        <input type=\"hidden\" name=\"mepr_process_login_form\" value=\"true\" \/>\n        <input type=\"hidden\" name=\"mepr_is_login_page\" value=\"false\" \/>\n      <\/div>\n    <\/form>\n    <div class=\"mp-spacer\">&nbsp;<\/div>\n    <div class=\"mepr-login-actions\">\n        <a\n          href=\"https:\/\/tietopankki.crnet.fi\/fi\/login-2\/?action=forgot_password\"\n          title=\"Click here to reset your password\"\n        >\n          Forgot Password        <\/a>\n    <\/div>\n\n      \n    <!-- mp-login-form-end --> \n  <\/div>\n      <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<div class=\"smart_content_wrapper\">\nFollowing a dialogue with the European Commission and the national consumer authorities of Member States, Vinted, an online marketplace for the second-hand sale of goods, has improved its pricing information to bring their practices more in line with EU consumer law. The Commission and national consumer authorities had received multiple complaints about Vinted, including on the automatic addition of a fee to the purchase at check-out without informing consumers about it upfront. The platform has now modified its website and mobile app to better inform consumers about the total price of goods offered and about how to claim a refund when the purchase doesn&#8217;t arrive or is counterfeit.<\/p>\n<p>The Consumer Protection Cooperation (CPC) Network, coordinated by the Commission and led by the Lithuanian State Consumer Rights Protection Authority, started a dialogue with Vinted in December 2021. After multiple exchanges, Vinted implemented a series of changes to the versions of its website and app that are directed to EU\/EEA consumers, for example:<\/p>\n<ul>\n<li>Informing consumers upfront about the total price of goods offered for sale on Vinted, including the so-called \u2018buyer protection fee&#8217;, which is added automatically to every purchase.<\/li>\n<li>Removing misleading advertisements that create the impression that purchases on Vinted are free of charges.<br \/>\nInforming consumers more clearly on the process to claim a refund under Vinted&#8217;s \u2018buyer protection&#8217; policy if their purchase does not arrive at its destination.<\/li>\n<li>More transparent and detailed information on Vinted&#8217;s counterfeit review process, including the steps consumers must take to claim a refund in case their purchase turns out to be counterfeit.<\/li>\n<li>More transparent and detailed information on the identity verification process that consumers must go through when they want to sell second-hand goods on Vinted, in particular, on the documents and information that they must submit.<\/li>\n<li>Informing consumers more clearly about Vinted&#8217;s review policy, including how average user ratings are calculated, the difference between automated reviews and user-generated reviews, as well as how users can report suspicious reviews.<\/li>\n<\/ul>\n<p>However, Vinted did not agree with the CPC Network&#8217;s request on how to inform consumers about the fact that the displayed prices do not include delivery fees, or where available inform consumers about the minimum delivery fees that will be applied, at the beginning of the purchase procedure. The CPC Network urged Vinted to address this issue and may resort to enforcement actions as necessary.<\/p>\n<p>Source: <a rel=\"noopener\" href=\"https:\/\/ec.europa.eu\/commission\/presscorner\/detail\/en\/ip_24_3292\">European Commission<\/a><\/p>\n<\/div>\n<p>The post <a rel=\"noopener\" href=\"https:\/\/vastuullisuusuutiset.fi\/fi\/vaufien\/dialogue-with-commission-and-consumer-authorities-brings-vinted-to-improve-pricing-information-and-transparency-for-consumers\/\">Dialogue with Commission and consumer authorities brings Vinted to improve pricing information and transparency for consumers<\/a> appeared first on <a rel=\"noopener\" href=\"https:\/\/vastuullisuusuutiset.fi\/fi\">Vastuullisuusuutiset.fi<\/a>.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[22],"tags":[557,5343,14993,606,607,608],"class_list":["post-131666","post","type-post","status-publish","format-standard","hentry","category-news","tag-commission","tag-customer","tag-price-information","tag-vau_viikkokatsaus","tag-vauen","tag-vaufien"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/tietopankki.crnet.fi\/fi\/wp-json\/wp\/v2\/posts\/131666","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tietopankki.crnet.fi\/fi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tietopankki.crnet.fi\/fi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tietopankki.crnet.fi\/fi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tietopankki.crnet.fi\/fi\/wp-json\/wp\/v2\/comments?post=131666"}],"version-history":[{"count":0,"href":"https:\/\/tietopankki.crnet.fi\/fi\/wp-json\/wp\/v2\/posts\/131666\/revisions"}],"wp:attachment":[{"href":"https:\/\/tietopankki.crnet.fi\/fi\/wp-json\/wp\/v2\/media?parent=131666"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tietopankki.crnet.fi\/fi\/wp-json\/wp\/v2\/categories?post=131666"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tietopankki.crnet.fi\/fi\/wp-json\/wp\/v2\/tags?post=131666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}